Frequently asked questions

We specialize in high-quality agricultural products including seeds, baby plants (saplings), and related farming essentials. All products are carefully selected to ensure healthy growth and productivity.

Seeds and baby plants are packaged with special care to protect them during transit. Baby plants are packed using breathable and secure materials to minimize stress and damage.

Yes, we ship to selected locations across India. Availability depends on delivery location, climate suitability, and the type of product ordered.

Delivery is free on orders of ₹999 or more. Below that it is charged by weight — ₹49 for the first kilogram and ₹19 for each additional kilogram. The exact amount is shown at checkout before you place the order.

Orders are typically delivered within 3–7 business days after dispatch. Delivery timelines may vary based on location, weather conditions, and courier services.

Yes. Since our products are agricultural and climate-sensitive, deliveries may be delayed during extreme weather conditions to ensure product quality and plant survival.

Cash on Delivery depends on your pin code. Enter your pin code on any product page and we will tell you straight away whether COD is available there, or whether that area is prepaid only — you do not have to reach checkout to find out.

Once your order ships we book it with Delhivery and record the consignment number against your order. You can follow it under Your orders, or on the Track order page using your order number and the email you ordered with.

If your order arrives damaged, please contact our support team within 24 hours of delivery along with photos of the product and packaging. We will assist you with a replacement or resolution.

Due to the perishable nature of seeds and baby plants, returns are generally not accepted. However, genuine issues will be reviewed on a case-by-case basis.

You can reach our customer support team via email at support@samropna.com for any questions related to orders, shipping, or products.